Julian Stodd has a great blog post up about his CEDA model (curation, engagement, debate, application) in which he talks bout social learning in community. I particularly appreciated his comment that:
Debate is the ‘sense making‘ function of community in action: the too and fro of a healthy conversation: if you lack debate, it may be because there is an absence of trust, or, worse, misplaced trust. We have to understand that trust between organisation and individual is different from trust between individual and individual. Organisational trust is about consistency and predictability of response over time.